Privacy Policy
Last updated: June 2026
This Privacy Policy explains how South West Tree Care ("we", "us", "our") collects, uses and protects your personal information, and your rights in relation to it. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
South West Tree Care is the data controller responsible for your personal information. South West Tree Care is a trading name of South West Tree Care. Our principal trading address is Middlecroft Farm, Clawton, Holsworthy, Devon EX22 6PL. [If applicable: We are registered with the Information Commissioner's Office. You can contact us about this policy on 07597 018 275 or at
2. The information we collect
We may collect and process the following information about you:
- Contact and enquiry details — your name, address, email address, telephone number and the details of your enquiry, for example when you complete our contact form, email us, call us or message us on WhatsApp;
- Job and site information — details of the property, trees and work required in order to provide a quotation and carry out the Services;
- Payment information — the information needed to invoice you and process payment (we do not store full card details);
- Technical and usage data — information collected automatically when you visit our website, such as your IP address, browser type and pages viewed, through cookies and similar technologies (see our Cookie Policy).
3. How we use your information and our lawful bases
We use your personal information for the following purposes, relying on the lawful bases shown:
- To respond to your enquiry, prepare a quotation and provide the Services — performance of a contract, or taking steps at your request before entering a contract;
- To manage payments, accounts and our records — performance of a contract and legal obligation;
- To send you service-related communications and respond to questions — legitimate interests (running our business and communicating with customers);
- To send you marketing about similar services, where you have not opted out — legitimate interests; and where required, consent;
- To improve and secure our website — legitimate interests;
- To comply with our legal and regulatory obligations — legal obligation.
4. Marketing
We will only send you marketing communications in line with your preferences and the law. You can ask us to stop at any time by contacting us using the details above or by using the unsubscribe option in any marketing message.
5. Who we share your information with
We do not sell your personal information. We may share it with:
- Trusted suppliers and subcontractors who help us deliver the Services or run our business (for example, IT and website hosting providers, and any subcontracted operatives), who are only permitted to use it as instructed by us;
- Our professional advisers, such as accountants and insurers;
- Government bodies, regulators or law enforcement where we are required to do so by law.
6. How long we keep your information
We keep your personal information only for as long as necessary for the purposes set out above. Enquiry information that does not lead to a job is normally held for [12 months]. Customer and financial records are retained for at least [6 years] to meet legal, tax and insurance requirements, after which they are securely deleted or anonymised.
7. How we protect your information
We use appropriate technical and organisational measures to keep your personal information secure and to prevent unauthorised access, loss or misuse. Where we use third-party providers, we take reasonable steps to ensure they apply suitable safeguards.
8. International transfers
Your information is generally processed within the UK. Where any provider processes data outside the UK, we take steps to ensure it is protected by appropriate safeguards recognised under UK data protection law.
9. Your rights
Under UK data protection law you have the right to:
- Be informed about how your data is used;
- Access the personal information we hold about you;
- Ask us to correct inaccurate or incomplete information;
- Ask us to erase your information in certain circumstances;
- Restrict or object to our processing in certain circumstances;
- Data portability in certain circumstances;
- Withdraw consent at any time, where we rely on consent.
To exercise any of these rights, please contact us using the details above. We will respond within one month.
10. Cookies
Our website uses cookies and similar technologies. Please see our Cookie Policy for full details.
11. Other websites
Our website may contain links to other websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of third-party sites.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated.
13. How to complain
If you have a concern about how we handle your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk or on 0303 123 1113.
14. Contact us
South West Tree Care — Middlecroft Farm, Clawton, Holsworthy, Devon EX22 6PL. Telephone: 07597 018 275. Email: